Service Automation in the Public Sector

Concepts, Empirical Examples and Challenges
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This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.
Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

Mehr Informationen
ReiheProgress in IS
ISBN 9783030926434
Sprache Englisch
Ausgabe 1st ed. 2022
Erscheinungsdatum 15.03.2022
Umfang 230 Seiten
Genre Wirtschaft/Allgemeines, Lexika
Format Hardcover
Verlag Springer International Publishing
Herausgegeben von Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson
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