Service Automation in the Public Sector

Concepts, Empirical Examples and Challenges
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This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.
Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

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ReiheProgress in IS
ISBN 9783030926434
Sprache Englisch
Ausgabe 1st ed. 2022
Erscheinungsdatum 15.03.2022
Umfang 230 Seiten
Genre Wirtschaft/Allgemeines, Lexika
Format Hardcover
Verlag Springer International Publishing
Herausgegeben von Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson
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