Smart Services Summit

Smart Services Supporting the New Normal
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This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic.The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners and advanced students alike.

Mehr Informationen
ReiheProgress in IS
ISBN 9783030970413
Sprache Englisch
Ausgabe 1st ed. 2022
Erscheinungsdatum 27.04.2022
Umfang 168 Seiten
Genre Wirtschaft/Einzelne Wirtschaftszweige, Branchen
Format Hardcover
Verlag Springer International Publishing
Herausgegeben von Shaun West, Jürg Meierhofer, Utpal Mangla
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