Customer Service: Career Success Through Customer Loyalty

von Paul Timm, Paul R. Timm

240 Seiten, Taschenbuch

Kurzbeschreibung des Verlags

Customer Service: Career Success through Customer Loyalty , 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

• Themen: Wirtschaftswissenschaft, Finanzen, Betriebswirtschaft und Management Betriebswirtschaft und Management Marketing und Vertrieb Kundendienst
• ISBN: 9780133056259
• Sprache: Englisch
• Erscheinungsdatum: 10.10.2024
• Größe: 24.9 x 20.1 cm
• Verlag: Pearson Education Limited