Difficult Conversations

How to Discuss What Matters Most

von Sheila Heen, Douglas Stone, Bruce Patton

272 Seiten, Taschenbuch

Kurzbeschreibung des Verlags

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

• Themen: Wirtschaftswissenschaft, Finanzen, Betriebswirtschaft und Management Betriebswirtschaft und Management Geschäftskommunikation, Etikette und Präsentation
• ISBN: 9780140277821
• Sprache: Englisch
• Erscheinungsdatum: 25.05.2000
• Größe: 199 x 131 mm
• Verlag: Penguin Books Ltd