What's the Secret?

To Providing a World-Class Customer Experience

von John R Dijulius

336 Seiten, Hardcover

Kurzbeschreibung des Verlags

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

• ISBN: 9780470196120
• Sprache: Englisch
• Erscheinungsdatum: 01.04.2008
• Größe: 235 x 157 mm
• Verlag: Wiley