Seamless Government

A Practical Guide to Re-Engineering in the Public Sector

von Russell M Linden

320 Seiten, Hardcover

Kurzbeschreibung des Verlags

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.