Managing Public Disputes

A Practical Guide for Professionals in Government, Business and Citizen's Groups

von W. J. D. Kennedy, Susan L. Carpenter

314 Seiten, Taschenbuch

Kurzbeschreibung des Verlags

For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes: * Ten proven principles for managing conflict * A comprehensive framework with step-by-step procedures forcreating productive outcomes * Seven illustrative case examples * Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation * Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high * Eight tasks targeted for designing an overall strategy formanaging public disputes

• Reihe: John Wiley & Sons
• ISBN: 9780787957421
• Sprache: Englisch
• Erscheinungsdatum: 24.07.2001
• Größe: 229 x 152 mm
• Verlag: John Wiley & Sons