Customer Service in Libraries

Best Practices

120 Seiten, Taschenbuch

Kurzbeschreibung des Verlags

In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.

• Reihe: Best Practices in Library Services
• Themen: Lexika Bibliotheks- und Informationswissenschaften / Museumskunde Bibliotheks-, Archiv- und Informationsmanagement
• ISBN: 9780810887480
• Sprache: Englisch
• Erscheinungsdatum: 13.02.2013
• Größe: 229 x 152 mm
• Verlag: Scarecrow Press
• Herausgegeben von: Michael Messina, Charles Harmon