Complexity Avalanche

Overcoming the Threat to Technology Adoption

von J B Wood

186 Seiten, Hardcover

Kurzbeschreibung des Verlags

Most customers struggle to keep up, and usually settle for far less value than they could (and should) get from their purchases. A new business model for the tech industry is needed"one that requires radically different thinking about the future of services, sales, R&D priorities, and how companies create shareholder value. This new way of doing business views the use of the product as the beginning of a journey with a customer, not the end. The growing consumption gap caused by the avalanche of complexity that these companies have unleashed on their customers is undermining feature-based differentiation as a competitive advantage. Results-based differentiation"actually measured by customers"may be the next Big Thing in tech. Complexity Avalanche offers technology companies a roadmap for moving to this next level of services. This is not a book strictly for service executives, but for every executive whose company builds, sells, or supports technology.

• Themen: Technologie, Ingenieurswissenschaft, Landwirtschaft, Industrieprozesse Technologie, allgemein
• ISBN: 9780984213009
• Sprache: Englisch
• Erscheinungsdatum: 19.10.2009
• Größe: 234 x 160 mm
• Verlag: Point B Inc