Governing Street-Level Bureaucracies

The Organizational Shaping of Caseworkers

von Kerstin Jacobsson, Hakan Johansson

156 Seiten, Taschenbuch

Kurzbeschreibung des Verlags

This book examines how caseworkers are governed in today's street-level bureaucracies. It redefines our understanding of public sector governance by highlighting the subtle, informal, and everyday forms of organizational governance that shape caseworkers' subjectivities beyond formal policies and professional identities. Based on four distinct types of normative governance - 'governance by discourse', 'governance by emotions', 'governance by peers', and 'governance by numbers, colours, and symbols', the book shows how caseworkers are shaped as organizational staff members alongside their roles as welfare professionals and welfare state bureaucrats.Governing Street-Level Bureaucracies will be of interest to scholars and students in organizational sociology, street-level bureaucracy research, public administration, and critical management studies. It also provides valuable insights for policymakers and practitioners seeking to understand caseworkers' responses to public governance and public sector reforms.The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons [Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND)] 4.0 license.

• Reihe: Routledge Studies in the Sociology of Work, Professions and Organisations
• Themen: Gesellschaft und Sozialwissenschaften Gesellschaft und Kultur, allgemein Soziale und ethische Themen
• ISBN: 9781032331959
• Sprache: Englisch
• Erscheinungsdatum: 20.07.2026
• Größe: 234 x 156 mm
• Verlag: Taylor & Francis Ltd