Chat Reference

A Guide to Live Virtual Reference Services

von Jana Ronan

242 Seiten, Taschenbuch

Kurzbeschreibung des Verlags

Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues.How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration.Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.

• Themen: Lexika Bibliotheks- und Informationswissenschaften / Museumskunde Bibliotheks- und Auskunftsdienste
• ISBN: 9781591580003
• Sprache: Englisch
• Erscheinungsdatum: 30.07.2003
• Größe: 229 x 152 mm
• Verlag: Libraries Unlimited