Business Process Management

von Mila Palmer Scarlet Lucas Johnson

420 Seiten, Hardcover

Kurzbeschreibung des Verlags

Foundations of Business Process Management (BPM) - Introduces the core concepts, principles, and lifecycle of BPM, including process modeling, analysis, and optimization. Process Mapping and Modeling Techniques - Covers tools and methodologies such as flowcharts, BPMN (Business Process Model and Notation), and value stream mapping for visualizing and improving processes. Process Improvement and Optimization - Explores strategies like Lean, Six Sigma, and continuous improvement for enhancing efficiency, reducing costs, and improving quality. Technology Integration and Automation - Discusses the role of workflow management systems, enterprise software, and robotic process automation (RPA) in streamlining business operations. Performance Measurement and Monitoring - Highlights key performance indicators (KPIs), benchmarking, and metrics for monitoring process efficiency and effectiveness. Case Studies and Real-World Applications - Provides practical examples from various industries, demonstrating successful BPM implementation and its impact on organizational performance. Future Trends in BPM - Explores emerging developments such as AI-driven process automation, digital transformation, and adaptive business processes.