Service Automation in the Public Sector

Concepts, Empirical Examples and Challenges

230 Seiten, Hardcover

Kurzbeschreibung des Verlags

This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.

Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

• Reihe: Progress in IS
• Themen: Wirtschaftswissenschaft, Finanzen, Betriebswirtschaft und Management Betriebswirtschaft und Management Wirtschaftsmathematik und -informatik, IT-Management
• ISBN: 9783030926434
• Sprache: Englisch
• Erscheinungsdatum: 15.03.2022
• Größe: 23.5 x 15.5 cm
• Verlag: Springer International Publishing
• Herausgegeben von: Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson