Outsourceable Selves

An Ethnography of Call Center Work in a Global Economy of Signs and Selves

von Alinaya Fabros

292 Seiten, Taschenbuch

Kurzbeschreibung des Verlags

This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line,' the spaces for and expressions of resistance and reflexivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives."" – Maria Cynthia Rose Banzon-Bautista