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Hospitality Leadership Excellence - Book 2: Building & Leading High-Performance TeamsGreat hospitality doesn't happen by accident-it is built by exceptional teams.In Book 2 of the Hospitality Leadership Excellence series, internationally experienced hospitality leader Shawn JC Putter provides a practical blueprint for creating, developing, and sustaining high-performing teams in today's fast-changing hospitality industry.Whether you lead a luxury hotel, boutique property, restaurant, resort, cruise line, café, or tourism operation, this book equips you with research-backed leadership strategies that can be implemented immediately to improve team performance, employee engagement, guest satisfaction, and business results.Inside this practical leadership guide you will discover how to: - Recruit and attract exceptional hospitality talent using modern employer branding techniques- Build a structured 90-day onboarding programme that increases employee retention- Lead teams through conflict using proven team development models- Create psychologically safe workplaces built on trust, communication, and accountability- Develop diverse, inclusive cultures where employees thrive- Improve employee engagement and reduce costly staff turnover- Coach, motivate, and retain top-performing hospitality professionals- Measure team performance using practical leadership metrics and real-world applicationsUnlike traditional management textbooks, this book combines current leadership research with practical exercises, reflection activities, implementation guides, case studies, and proven hospitality frameworks that leaders can apply immediately in the workplace.Whether you are an aspiring supervisor, department manager, hotel executive, restaurant owner, hospitality educator, or leadership student, Building & Leading High-Performance Teams will help you create stronger teams, deliver exceptional guest experiences, and build a culture of excellence that lasts.Because outstanding guest experiences always begin with outstanding teams.
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