Stop Treating Your Employees Like Sh!t

And Other Nuggets of Wisdom You Clearly Didn't Get During Your Management Training Crash Course

von Kayla Henson

210 Seiten, Taschenbuch

Kurzbeschreibung des Verlags

If you've ever hidden in the walk-in for thirty seconds just to get your shit together, this book is for you.

Stop Treating Your Employees Like SH!T is a leadership book for the people actually doing the work - running shifts, putting out fires, developing managers, dealing with call-offs, controlling labor, surviving lunch rushes, and somehow being expected to keep an entire crew motivated through all of it.After two decades in quick-service restaurants, Kayla Henson has learned one thing: most leadership problems aren't really people problems. They're leadership problems.This isn't corporate leadership advice written from a conference room.It's about what happens when the headset is beeping, somebody called off, the drive-thru is wrapped around the building, labor is blown, your best employee is ready to quit - and you are still expected to lead.Inside, Kayla tackles the stuff restaurant leaders actually deal with:

- Managing your friends after you get promoted over them- Why your best crew member quit six months ago and never told you- Recognizing burnout before your whole crew walks mid-rush- Fair scheduling, clopens, and cutting hours without wrecking trust- Training a new hire when there is no slow time to train in- Handling a meltdown mid-lunch rush - theirs or yours- The back office paperwork that quietly gets good managers sued- Write-ups, documentation, and firing someone the right way- What to do the day somebody tells you something serious- Delivery apps, mobile orders, and the tablet that will not stop beeping

Plus a glossary of every term nobody bothered to explain: from build-to to clopen to why the ice cream machine is, and always will be, down.There are lessons. There are mistakes. And there are probably a few things somebody in corporate would prefer you didn't say out loud.Whether you're a shift leader trying to figure this management thing out, a GM who's exhausted from carrying the whole restaurant, or a seasoned leader who knows we can do better -This book is your reminder that you can run a damn good operation without treating people like sh!t.Let's build better managers. And laugh while we're doing it.

• ISBN: 9798192211601
• Sprache: Englisch
• Erscheinungsdatum: 24.08.2026
• Größe: 254 x 178 mm
• Verlag: Amazon Digital Services LLC - Kdp