The Hotel Technology Playbook

A Practical Guide to IT, Cybersecurity, AI, Revenue and the Guest Experience

von Matthew Wesson

348 Seiten, Taschenbuch

Kurzbeschreibung des Verlags

Technology should make a hotel better, not simply give it more technology.The Hotel Technology Playbook starts with Matt Wesson MIH's own journey into hospitality.After around ten years in senior technology roles within a large UK retail PLC, Matt moved into an industry that felt completely different. Hospitality was warmer, more human and, quite simply, more hospitable. He fell in love with it quickly.What surprised him was the technology.Ageing infrastructure. Disconnected suppliers. Limited resilience. Cybersecurity that was not always keeping pace. Systems that did not always talk to each other. Technology often treated as something in the background rather than something that could actively improve the business.Over the next seven years in senior hotel technology leadership, Matt became convinced of one thing.Technology should not sit on its own as a separate function. It should be a supporting beam running through the whole hotel.This book is for hotel owners, General Managers, Finance Directors, operations leaders and technology teams who want to understand what good hotel technology actually looks like, without being buried in technical jargon.Inside, Matt explores: - Why hotel Wi-Fi, networks and infrastructure matter more than most guests will ever realise- How to build resilience and prepare for major technology outages- Cybersecurity, Cyber Essentials, PCI DSS and the risks hotel leaders need to understand- How to buy technology without being distracted by the latest shiny product- PMS, EPOS, payments and the complicated web of systems behind a modern hotel- How technology can improve the guest journey and increase revenue- Where AI, ChatGPT and Microsoft Copilot can genuinely help, and where caution is needed- How to control technology costs and understand the real return on investment- Why strong technology partners can matter as much as the technology itselfAlong the way, Matt shares the thinking, lessons and practical experiences that shaped his approach to hospitality technology, from invisible infrastructure and major incidents to guest experience, supplier relationships, cybersecurity and the commercial case for getting technology right.The book also includes practical tools you can use straight away, including a 30-Day Hotel Technology Health Check, Board Technology Report, Technology Supplier Scorecard, Major Technology Incident Checklist and AI Governance Starter.This is not a technical manual.It is a practical guide to making better technology decisions in hotels.Because the best hotel is not the one with the most technology.It is the one where the right technology quietly helps everything work better.

• ISBN: 9798192274996
• Sprache: Englisch
• Erscheinungsdatum: 12.08.2026
• Größe: 229 x 152 mm
• Verlag: Amazon Digital Services LLC - Kdp