Press 1 for Empathy

A Decade Inside the Customer Service Machine

von Lionel Alyn

92 Seiten, Taschenbuch

Kurzbeschreibung des Verlags

Press 1 for Empathy.We've all been there: staring at a dead screen, screaming "Representative!" at an automated voice, and taking our frustration out on the first human who picks up the phone.Drawing on over a decade in the trenches of enterprise support floors, this book takes you behind the headset to show you what really happens in the space between the ring and the hang-up. From the forty-seven open tabs and rigid scripts to the invisible labor of chasing down bug fixes and managing escalations, discover the human reality behind the customer service machine. Whether you're a frustrated consumer tired of bad service or someone who has ever worn the headset, this candid look inside will change how you hear the next voice on the other end of the line.

• ISBN: 9798192392058
• Sprache: Englisch
• Erscheinungsdatum: 12.08.2026
• Größe: 229 x 152 mm
• Verlag: Amazon Digital Services LLC - Kdp